Refund policy
Return policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at trexteafrance@hotmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at trexteafrance@hotmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), personalized products (such as special orders or personalized items), and personal care products (such as of beauty). We also do not accept returns of hazardous materials, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
THE
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Deadline
14-day cancellation policy for the European Union Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason. either and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
We will notify you once we have received and inspected your return, and we will let you know whether or not the refund has been approved. If your request is approved, you will automatically be refunded to your original payment method within 10 business days. Keep in mind that it may also take some time for your bank or credit card company to process and send your refund.
If more than 15 business days have passed since we approved your return, please contact us at trexteafrance@hotmail.com.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at trexteafrance@hotmail.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at trexteafrance@hotmail.com.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Certain types of items cannot be returned, such as perishable items (such as food, flowers or plants), personalized products (such as special orders or personalized items), and personal care products (such as of beauty). We also do not accept returns of hazardous materials, flammable liquids or gases. Please do not hesitate to contact us if you have any questions or concerns regarding your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
THE
The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Deadline
14-day cancellation policy for the European Union Notwithstanding the above, if the goods are shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason. either and without justification. As above, your item must be in the same condition you received it, unworn or unused, with tags and in its original packaging. You will also need the receipt or proof of purchase.
We will notify you once we have received and inspected your return, and we will let you know whether or not the refund has been approved. If your request is approved, you will automatically be refunded to your original payment method within 10 business days. Keep in mind that it may also take some time for your bank or credit card company to process and send your refund.
If more than 15 business days have passed since we approved your return, please contact us at trexteafrance@hotmail.com.